Frequently Asked Questions

Everything you need to know about shopping with Shiro Studio.

What is the standard shipping time for orders?

We typically process orders within 1-2 business days. Standard domestic shipping takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.

How do I return an item that doesn't fit?

We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label and initiate your refund or exchange.

Are your garments ethically produced?

Yes, Shiro Studio is committed to ethical manufacturing. We partner with certified factories that ensure fair wages, safe working conditions, and sustainable production practices.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna and Afterpay.

How can I track the status of my shipment?

Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's journey in real-time.

How do I care for my Shiro Studio pieces?

To maintain the longevity of our fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions are also located on the inner label of each garment.